Warranty and Complaints
At Loungesetland, we ensure that your purchase is delivered in excellent condition so that you can enjoy our high-quality products for years to come. Should anything unexpectedly go wrong, we are always ready to resolve it for you.
2-Year European Warranty
We offer a 2-year warranty on all our products in accordance with European guidelines. This means we guarantee that your purchase meets the quality you can expect. If a problem arises within this period, we will always provide a suitable solution.
Repair or Replacement
If your product breaks within the warranty period, we will repair it free of charge or replace it if necessary. We strive to complete repairs within 7 working days. For on-site repairs, this is often possible within one working day.
Outside the warranty period
We are still here for you even after the warranty period has expired. Do you have a problem with your product? We will work with you to find a solution. Although costs depend on the situation, you can always count on our support.
Contact Regarding Issues
Do you have a question or is something wrong with your product? Please feel free to contact us via:
- Email: info@loungesetland.com
- Phone: 085 500 0376
We are always ready to help you.
⚠️ Complaints or damage? Email us with photos
Is something not to your liking or have you received something damaged? We are happy to resolve this for you quickly and carefully.
In that case, we ask that you:
✔️ Email a clear description of the problem
✔️ Always include one or more photos
📧 info@loungesetland.com
This allows us to immediately assess what is going on and often help you much faster than by phone.
We will in any case contact you within one working day.
