Complaints

It may always happen that something does not go exactly as planned. We recommend that you first make complaints known to us by emailing info@loungesetland.com. Our customer service will then do its utmost to handle your complaint as quickly as possible.

We guarantee that we will do everything in our power to resolve the complaint, and we go to great lengths to do so. Short lines of communication and customer-friendliness are our top priorities! However, should this not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union's platform.